Added security & complete focus on you

As of January 3rd this year, some new regulations have been put forward by the Financial Conduct Authority (FCA) called the Markets in Financial Instruments Directive or MIFID.

One of the key elements of these guidelines was that Financial Advisors should consider recording (audio only) all client conversations, both on the telephone and in face-to-face meetings. This measure is designed to offer security and transparency in the event that any interaction needs to be referred back to for any reason.

Because of the types of service we offer at Expert Wealth Management; as a matter of best practice we have decided to follow these guidelines and initiate the recording of all client conversations.

We feel that by recording our interactions with you, we’ll be able to increase our focus and engagement with what really matters… Your life goals

In short, by removing the need to take notes or to try and remember certain elements of what is said, we’ll be able to better serve you. And of course offer you complete security in the unlikely event of a dispute. Please be assured that we’ll store all recordings in a highly secure digital location, and they will not be shared with anyone outside of our organisation. We’ll also comply with the General Data Protection Regulations (GDPR) which came into effect on 25th May, and will destroy recordings when no longer relevant.

The change will take effect immediately and we’ll be updating our client agreement to reflect the new policy. In the meantime, should you have any questions or concerns, please don’t hesitate to get in touch.

Jonathan

About the Author

Jon is a highly qualified and experienced Chartered Financial Planner and Certified Financial Planner with over 27 years’ experience. He loves working with clients who are passionate about getting the most out of life and feels his job is to support them living life to the fullest. Read more from Jonathan...
This article is distributed for educational purposes and should not be considered investment advice or an offer of any product for sale. This article contains the opinions of the author but not necessarily the Firm and does not represent a recommendation of any particular security, strategy or investment product. Information contained herein has been obtained from sources believed to be reliable, but is not guaranteed. Past performance is not indicative of future results and no representation is made that the stated results will be replicated.
Thank you again for the caring way you have dealt with our Auntie V and her finances. It's a great weight off our minds and she is very happy with it too. P.C. (Wallingford)

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Expert Wealth Management, West Wing, The Old Dairy, High Cogges Farm, Witney, Oxfordshire, OX29 6UN


Your Protection: In the unlikely event of your ever having a complaint which we have not been able to resolve amicably, you have recourse to the Financial Ombudsman Service (FOS). This is an independent body which will investigate complaints at no cost to you.  The FOS website is www.financial-ombudsman.org.uk.